Get a static IP address for your Fibre Internet #

We offer a static IP address service, or multiple static IP addresses, on our Home and Business Fibre Internet services on Octotel, Frogfoot, Vumatel and Openserve.

The methods for implementing a static IP can differ depending on which fibre network you are on. Your router will always be assigned the same IP address. Static IP addresses are assigned from a different IP pool than our dynamic IP pool, and your static IP(s) are reserved just for you.

⚠️ As a general rule, please never configure your router WAN port to have a static IP config on the WAN port – keep it on DHCP or PPPoE. When we create a static IP for you, your router settings do not need to change – you get a static DHCP lease or static IP via PPPoE. (Vumatel Active Ethernet is an exception, but we’ll communicate how this works when you order a static IP on Vumatel AE.)

Extras #

• If you buy a static IPv4 service, we can also configure static IPv6 for you
• We can set up DNS PTR (reverse) records for customers with static IPs (IPv4 and IPv6)

Static IP address options (IPv4) #

• 1 static IP /32
• 8 static IPs /29 (5 usable normally) – not available on Vumatel AE

Pricing is on our change request form.

Order static IP(s) #

Please use our change request form to order a static IP address. You will need your service ID (on your invoice).

Caveats #

• If you move fibre network you will not be able to keep the same static IP address
• IP space is routed to a single fibre line, it is not possible to use a /29 across multiple sites
• If you change your router, please let our support team know, as we may need to update the MAC address the static IP is linked to
• You can’t host a DNS server on your static IP, we filter outgoing UDP port 53 (DDoS reasons)

If you would like to know more about IPv6, please see our IPv6 help doc: https://www.atomic.co.za/docs/ipv6/

How to add a /29 network (traditional routing) #

• You’ll need an existing static IP config for your router’s WAN port, linked to the MAC address or via PPPoE config
• Keep the WAN side of your router config the same (no change needed). Do not set this to ‘Static IP’.
• We’ll route the /29 network to the static IP on your WAN port
• The 1st usable IP in the /29 is actually the 2nd IP, you can’t use the ‘network’ or ‘broadcast’ addresses. Please do a web search if this is unfamiliar.
• Give the router LAN port the 1st usable IP in the /29 network, with subnet mask 255.255.255.248
• Now assign the other IPs in the /29 to devices on your LAN, and give them a gateway of the 1st IP in the /29 which is on the router’s LAN port. Make sure you give them the correct netmask.
• You’ll also need to configure DNS servers for these devices, or you can just use something like 9.9.9.9

How to add additional IPs with DNAT #

• You will need an advanced router or firewall, a basic home router will probably not support this
• This method can give you more usable IPs and can be more secure, but will be more complex to configure and maintain
• You’ll need an existing static IP config for your router’s WAN port, linked to the MAC address or via PPPoE config
• Keep the WAN side of your router config the same (no change needed). Do not set this to ‘Static IP’.
• We’ll route the additional IPs to the static IP on your WAN port
• Bind the additional IPs to the router, usually to the loopback interface
• Now set up DNAT (Destination Network Address Translation) rules to map the additional public IP to a private IP on the LAN
• Give your servers or services private IPs on the LAN, usually something like 10.n.n.n
• Each firewall or router will have its own configuration model for IP and Port mapping using DNAT