Here are a few things you can do to prepare for when you need technical support.
Keep reading – we also share a few ways you can spread the word about your epic internet, run a quick speed test and add reviews to let others know why you’re loving it!
🚨 Prepare for the day you need support #
- Make sure you have a Gigabit Ethernet port or a Gigabit USB Ethernet adaptor, and get a spare Cat-6 Ethernet cable – these will be very useful when the fibre networks need a cabled speed test result to open a support ticket
- Make sure you have Gigabit link status between your fibre box and your router (Green LAN lights on both)
- Make sure you don’t have any 100Mbps Ethernet ports on your routers or switches (IoT devices with 100Mbps ports are not a problem)
- It’s a good idea to upgrade to WiFi-6 or WiFi-7 devices – they are more reliable with longer range
- Don’t use WiFi extenders – rather use a mesh WiFi system, or run cables to your WiFi access points
- Read our WiFi guide and browse our many helpful support guides
- Consider getting a DC-UPS for your fibre box, or get a spare 12V Power Supply (1 Amp or more)
- Bookmark our Network Status Page
- Join our Telegram Community group
⭐️ Add positive reviews #
- Hellopeter – or use the WhatsApp bot 👈 this skips the registration step – please add a review once per year to keep our 12 months review count high
- Trustpilot – we’re aiming for 100 reviews to get a 4.9 score (Bayesian average)
- Google Reviews
🏎️ Run a monthly speed test or two #
These tests help get Atomic included in MyBroadband’s speed test articles. Please also test with the mobile app when close to your wifi router.
🗣️ Invite friends to join Atomic #
- Send our quiz link to friends, so they can get a discount when joining
- Read about our referral program, so you can get a discount when inviting friends
- Share our website link in neighbourhood chat groups when people report problems with their internet
🙏 Thank you