Advanced Guides
DNS Server Options
Last Updated: 17 October 2024Which DNS servers should I use? Most customers use the default DNS settings. Our on-net caching DNS server: 102.135.240.1 and Quad: 9 9.9.9.9. You can also configure custom DNS servers. Popular options are: 9.9.9.9 Quad9 / CPT 1.1.1.1 Cloudflare / CPT 8.8.8.8 Google / JHB We suggest Quad9 over Cloudflare because of the cached content...
Gigabit Speed Tests
Last Updated: 30 October 2024Gigabit Speed Tests 🚀 If you are Gigabit Fibre customer and are struggling to achieve fast speeds, you’re at the right place. This guide will explain what to expect and how to go about determining if there is a problem. How to test your Gigabit Fibre service 🚦 ⚠️ Browser speed tests often become unreliable...
Test your Fibre Line Health with iPerf
Last Updated: 30 October 2024Test your Atomic Fibre Line Health with iPerf We host an iPerf server on our network for Atomic customers, so if you have a laptop plugged into your Fibre ONT/CPE the only thing between your device and the iPerf server is your Fibre Network Operator. If the iPerf tests show packet loss, we can ask...
IPv6
Last Updated: 5 December 2024🧐 How to enable IPv6 on your Atomic fibre internet The IPv6 protocol is the default and quickest way to start up a new internet connection in most modern operating systems. IPv4 space is mostly exhausted. Despite not technically needing to use IPv6, if you want to enjoy the benefits and future-proof your network you...
SMTP Settings
Last Updated: 17 October 2024✉️ SMTP Email Services and Relays TL;DR – As a fibre-only ISP, we do not provide email or SMTP relay services, only fibre connectivity. Your email provider should be providing you with SMTP services. If you are using your current ISPs SMTP service to send emails and not that of your email provider, you could...
Static IPs
Last Updated: 5 December 2024Get a static IP address for your Fibre Internet We offer a static IP address service, or multiple static IP addresses, on our Home and Business Fibre Internet services on Octotel, Frogfoot, Vumatel and Openserve. The methods to implement a static IP can be different depending on which network you are on. Your router will...
Packet loss, MTR and Pingplotter
Last Updated: 10 December 2024Troubleshooting with MTR, Pingplotter and Ping Gamers or customers doing remote work on servers overseas usually find this guide useful to discover where extra latency or packet loss happens. First, find the IP you want to monitor. To find a game server IP, close your other applications, then run the game and check for open...
