Home Fibre Packages
Business Fibre Packagesย
Welcome to a world without endless chatbots ๐ค
Use the quick links below to help find what you’re looking for.
Get through to the right department on your first try.
๐โโ๏ธ Sales & General Enquiries
Monday-Friday
Email: 0900-1700: hello@atomic.co.za
Phone: 0900-1700: 021 300 5046
Chat: 0900-1700: WhatsAppย /ย Telegram
We aim to reply same business day or next business day.
๐ทโโ๏ธ Orders and Activations
Monday-Friday
Email: 0900-1700: hello@atomic.co.za
Phone: 0900-1700: 021 300 5046
Chat: 0900-1700:ย WhatsAppย /ย Telegram
FNOs only operate Mon-Fri 0900-1700, but we can try to help outside of those hours.
๐ค Fibre Support
For Fibre breaks and degraded Fibre performance.
Monday-Saturday
Email: 0700-2300:ย support@atomic.co.zaย (always mention yourย Fibre Network)
Phone: 0900-1700:ย 021 300 5046
Sundays & Public Holidays:ย Email only support. The fibre networks are generally also closed on Sundays and Public Holidays.
๐ WiFi and On-Site Support
For slow WiFi or extending WiFi coverage.
Monday-Friday
Email: 0900-1700: support@atomic.co.za
Phone: 0900-1700:ย 021 300 5046
Sundays & Public Holidays:ย WiFi performance and network improvements are unavailable on weekends.
๐งพ Accounts
Monday-Friday
Email: 0900-1700: accounts@atomic.co.za
Feel free to email accounts or reply to the email with your last invoice.
Accounts aim to reply same business day or next business day.
Join the Atomic customer community on Telegram. This is a good place to ask if other Atomic customers notice a problem or maybe have advice for fixing something. We also share more technical info about the network in this group. If you have technical questions ask them here.
๐จ Please note, if you DM a staff member, or make use of staffs personal numbers, the above timelines do not apply. Please use the official channels above.
Get in touch using the form below
Atomic is a Specialist Fibre ISP in Cape Town and the Cape Winelands. Our narrow focus makes us #1 in Google and Hellopeter ratings!
We are Fiercely Independent, Founder-Run and Fibre-Only. Big enough to be Reliable, small enough to be Agile and Friendly. We are Gamer & Techie friendly.
Read our Epic Reviews and Switch to Atomic today!
๐ Reviews: Google & Hellopeter