Atomic Contact Details

Welcome to a world without endless chatbots 🤖

Use the quick links below to help find what you’re looking for.

Contact Details

Get through to the right department on your first try.

Department

Contact details

🙋‍♂️ Sales & General Enquiries

Monday-Friday
Email: 0900-1700: hello@atomic.co.za
Phone: 0900-1700: 021 300 5046
Chat: 0900-1700: WhatsApp / Telegram
We aim to reply same business day or next business day.

👷‍♀️ Orders and Activations

Monday-Friday
Email: 0900-1700: hello@atomic.co.za
Phone: 0900-1700: 021 300 5046
Chat: 0900-1700: WhatsApp / Telegram
FNOs only operate Mon-Fri 0900-1700, but we can try to help outside of those hours.

🤓 Fibre Support

For Fibre breaks and degraded Fibre performance.

Monday-Saturday
Email: 0700-2300: support@atomic.co.za (always mention your Fibre Network)
Phone: 0900-1700: 021 300 5046
Sundays & Public Holidays: Email only support. The fibre networks are generally also closed on Sundays and Public Holidays.

🛜 WiFi and On-Site Support

For slow WiFi or extending WiFi coverage.

Monday-Friday
Email: 0900-1700: support@atomic.co.za
Phone: 0900-1700: 021 300 5046
Sundays & Public Holidays: WiFi performance and network improvements are unavailable on weekends.

🧾 Accounts

Monday-Friday
Email: 0900-1700: accounts@atomic.co.za
Feel free to email accounts or reply to the email with your last invoice.
Accounts aim to reply same business day or next business day.

Telegram Group

Join the Atomic customer community on Telegram. This is a good place to ask if other Atomic customers notice a problem or maybe have advice for fixing something. We also share more technical info about the network in this group. If you have technical questions ask them here.

🚨 Please note, if you DM a staff member, or make use of staffs personal numbers, the above timelines do not apply. Please use the official channels above.

Enquiry form

Get in touch using the form below

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General Enquiry

I want Fibre!

Existing Order

Accounts

Have you tried using our fibre coverage map for instant answers? Please note: We hold ICASA licenses to operate in Cape Town Municipality and the Cape Winelands District, we are not permitted to provide electronic communications services outside of those areas.

If you have an existing order with us, it's best to reply to your order email thread. If you can't find it, don't worry, fill in your details and we will let you know the status of your order.

Address where you want Fibre*

Search for your address Address Line 2 City Postal Code

Our licensed areas are the greater Cape Town area and the Winelands. We cannot provide services outside of those districts.

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Address where you want Fibre*

Our licensed areas are the greater Cape Town area and the Winelands. We cannot provide services outside of those districts.

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Coordinates

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Looks Like AAA-123456 and is on your last invoice or order email.

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