Order Fibre with Atomic 🚀

Before you start… 😇

We only provide services in the greater Cape Town & Cape Winelands areas.

We suggest using a high-quality WiFi router.

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Date*

YYYY slash MM slash DD

Service ID

Service ID FTTB

Primary Contact Details

Please enter the account holder information.

Name*

First Name Surname

This is the name of the account holder NOT your business name. That comes later.

Email*

Invite code

If you were referred by a customer enter their Account ID or name.

Mobile Phone Number*

Fibre networks only accept South African cellphone numbers for your primary contact number.

Alternative Phone (Optional)

Used if your primary cellphone is unreachable.

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Mobile Phone CC

Identification Type*

ID number of the person responsible for the account.

Passport issuing country*

Country

ZA ID Number or Foreign Passport Number*

Required for RICA purposes. We reserve the right to perform a credit check before processing your order.

Installation Information

Please note: We cannot accept orders outside of our licensed areas which include the Cape Town Municipality and the Cape Winelands District.

Address of Fibre Service*

Street Address (We only offer services in the Cape and Winelands districts) Address Line 2 City Postal Code

Service Location

Type of Property*

Free Standing Property

Multi Unit Building or Complex

Unit Number*

Building Name*

Floor

Network Information

Please provide your use case; home or business, the FNO, speed and setup type.

Type of order*

Home Fibre

Business Fibre

Business Fibre includes Priority Support and Fast Repair Times.

Existing Line?*

Do you have an existing fibre line inside your property? If you already have a fibre line from Octotel, Frogfoot, Vumatel or Openserve - you can order a Migration or Reconnect on the same fibre network. A Migration is when you're moving from another ISP to Atomic on the same fibre network. A Reconnect is for when you're moving into a new home which has had a fibre service before. If you are unsure, send us a photo of your fibre box and we can help you figure things out.

You require a new installation

You require a Octotel Migration if you have a live service with an ISP or a Octotel Reconnect if the line is inactive.

You require a Frogfoot Migration if you have a live service with an ISP or a Frogfoot Reconnect if the line is inactive.

You require a Vumatel Migration if you have a live service with an ISP or a Vumatel Reconnect if the line is inactive.

You require an Openserve Migration if you have a live service with an ISP or a Openserve Reconnect if the line is inactive.

You probably require a new installation. Please contact us if you are unsure.

You probably require a customer change.

Property Occupancy / Access*

Yes – I currently occupy/manage the property

No - I am moving in soon

Not sure – it’s still being arranged

Let us know if you're already in the property or moving in soon. This helps us determine the right type of fibre order and avoid delays.

Choose your Network, Speed and Setup*

Find your fibre network options using our Coverage Map

Tim the Tiger says: you will not be disappointed! 👑

We suggest a router with at least a 2.5Gbps WAN port and WiFi 7.

Initial XGS-PON coverage areas include Cape Town CBD, Sea Point, Green Point, Bantry Bay, Blouberg, Claremont, Newlands, and Wynberg.

⭐️ Discount Unlocked! ⭐️ R300/month discount for 3 months ⭐️

⭐️ Discount Unlocked! ⭐️ R200/month discount for 3 months ⭐️

Want a free-to-use router? Upgrade to 100/100Mps and get a FREE to use Gigabit Dual-Band Mesh router. While stocks last.

Please note: Frogfoot only allows business links over FTTH in limited areas and business parks.

Please note: This package is only available to new Octotel customers getting a new installation or reconnection. Not available for migrations. Available from 1 May 2025 to 30 September 2025.

Vumatel Failed Activations notice: Currently many Vumatel activations are failing. Vumatel is responsible for activating the fibre service and in the event of a failed activation may take up to 5 business days. We will follow up with Vumatel once per business day, but we can only escalate failed activations after 72 hours on business days.

Vuma Failed Activation Acknowledgement
I understand that Vumatel are ultimately responsible for activating the fibre service and in the event of a failed activation it can take 5 business days to resolve.

Octotel FTTB Shop Promotion Terms
I understand that my business must have a point of sale to qualify and has a standard FTTH SLA.

Existing Openserve Line Information
Please input the Openserve B-number or Fibre Box serial number. If you do not have this please let us know.

When Do You Want Your Atomic Service To Start*
DD slash MM slash YYYY

We will do our best to get the Fibre Network Operator to activate your service on your desired start date. You will be billed from the day after your service is activated. Choose today's date for "ASAP".

Billing Start Date*
I understand I will be billed for the fibre service from the day after the Fibre Network Operator activates the service on Atomic.

WiFi Router Options

Free-to-use WiFi router available: Your selected package is eligible for a "Reyee RG-EW1300G (WiFi up to ~260Mbps) - R799". If you select this option it will be discounted to free-to-use. Terms apply.

Do you need a WiFi router?*

I'll use and configure my own WiFi router

Reyee RG-EW1300G (WiFi 5 up to ~260Mbps) - R799

Reyee RG-EW3000GX (WiFi 6 up to ~600Mbps) - R970

Reyee RG-M18 (WiFi 6 2-Pack Mesh Kit ~600Mbps) - R2,550

Reyee RG-EW7200BE-PRO (WiFi 7 Gaming Router) - R3,449

Reyee RG-EG105GW-X (WiFi 6 Business Router) - R2,250

UniFi Express WiFi 7 - R4,999

Ubiquiti UniFi: Quoted to spec

Reyee Cloud: Quoted to spec

I have a big property, I need help with a mesh WiFi network

Discuss a pro grade option please

I have requested a different router from you
We only supply high-quality WiFi routers. Please contact us if you want help choosing a WiFi system. We try our best to keep stock, but availability is not guaranteed.

Please note: This WiFi router is ordered on request and subject to supplier stock availability.

Router Configuration
I understand that, if I am *using / going to use* my own WiFi router, Atomic is not responsible for configuring the device, or managing my WiFi, and that I can get guidance through Atomic's standard support channels.
Please review our Scope of Services help doc here - https://www.atomic.co.za/docs/scope-of-services/.

Extra Services
1 Static IP (/32): R49/m
8 Static IPs (/29): R249/m
WiFi Site Survey: Quoted to spec

Account and Billing Details

If you would like us to add different billing details on your invoice please add the details here, otherwise we will use the fibre service address on your invoice.

What details would you like on your invoice*

Use the fibre service address for billing details

Use my business details on my invoices
If you want to use different billing details on your invoices add them here, e.g. VAT or P.O. numbers. Or if you already have a service with Atomic and you want this service associated with an existing billing account select that option.

Billing Account Name

Billing Email Address

Billing Contact Person
Firstname Lastname

Billing Contact Number
Please use 0xx format (not +27xx)

Billing Address*
Street Address Address Line 2 City Postal Code

Billing Province

VAT Number
Enter your South African VAT number. This is a 10-digit number that starts with a 4.

Purchase Order Number
If your company requires a Purchase Order (PO) number to be added to your invoices, please add the PO number here.

Additional Notes

Any other instructions or words of encouragement?
If you need anything else, please let us know.

Terms and Conditions

Our Terms and (Super) Fair Usage Policy is available here: https://www.atomic.co.za/terms/

WiFi*
I understand that Atomic will do its best to help and give advice, but cannot guarantee Wi-Fi performance and/or Wi-Fi coverage within my property.

On-site support*
I understand on-site IT support is not included in the monthly Atomic service fee. The Fibre Network Operator will be responsible for on-site installation and repairs. More info on our terms page.

Ethernet testing*
I understand that in order for Atomic to test the quality of the fibre line I may need to plug a computer into the fibre ONT/CPE with an Ethernet cable.

Discount terms*
I understand that any discounts received on upfront fees (installations, migrations and reconnects), will incur a pro rata claw-back, if I cancel within the first 6 months for migrations/reconnects, and in the first 12 months for installations.

Terms and Conditions*
I agree to Atomic's terms & conditions.

Signature*
I agree to be bound by Atomic's terms if the service goes live.

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