This guide is mostly for Openserve customers who would like to do a cabled speed test directly in the fibre box / ONT. This test will rule out problems with the router, which usually handles the PPPoE session.

Once you have configured your Atomic PPPoE login on your laptop (see steps below), you can connect the laptop with an Ethernet cable to the ONT and do a regular speed test or an iPerf test.

Windows #

Steps to Configure a PPPoE login on Windows:

1. Open Network Settings:
   • Press Windows + I to open the Settings app.
   • Go to Network & Internet > Dial-up (you may need to scroll down to find it).
2. Set Up a New Connection:
   • Click on Set up a new connection or Connect to the Internet (the exact wording depends on your Windows version, e.g., Windows 10 or 11).
   • In the wizard that opens, select Broadband (PPPoE) and click Next.
3. Enter ISP Credentials:
   • In the next window, fill in the following details:
     • Username: Enter the username (usually in the format AAA-nnnnnn)
     • Password: Enter the password
     • Connection name: Give the connection a name (e.g., “Atomic PPPoE”) – this is just for your reference.
   • Check the box for Remember this password if you don’t want to enter it every time.
   • Click Connect.

macOS / Apple #

Steps to Configure a PPPoE login on macOS:

1. Open Network Settings:
   • Click the Apple menu (top-left corner) and select System Settings (or System Preferences on older macOS versions).
   • Go to Network.
2. Add a New Connection:
   • In the Network window, click the + button (located at the bottom-left of the interface list).
   • In the pop-up:
     • Interface: Select PPPoE from the dropdown menu.
     • Ethernet: Choose the Ethernet port you’re using (e.g., “Ethernet” or “Thunderbolt Ethernet”) if prompted.
     • Service Name: Enter a name for the connection (e.g., “Atomic PPPoE”) – this is optional but helps identify it later.
   • Click Create.
3. Enter ISP Credentials:
   • With the new PPPoE connection selected in the left sidebar, enter the following:
     • Account Name: Input the username (usually in the format AAA-nnnnnn)
     • Password: Input the password
   • Optionally, check Show PPPoE status in menu bar for quick access to connect/disconnect later.
   • Click Apply in the bottom-right corner to save the settings.