Router and WiFi Guides
WiFi First Aid
Last Updated: 14 June 2026🤖 WiFi is Not Perfect It’s easy to assume that if you have a 500Mbps fibre line, you will get 500Mbps WiFi speeds everywhere in your home. This is usually not the case. Reliable WiFi with consistent high speeds often takes some effort to set up. Your fibre line could be working perfectly (what you...
IPTV and Video Streaming
Last Updated: 14 June 2026We have created this help doc to explain the ins and outs of Video Streaming Services to help you avoid frustration. 🎟️ TL;DR IPTV (grey market content streaming) can cause frustration and we usually can’t help when you notice buffering. If you subscribe to a video streaming service, make sure there is a local content...
Router Settings For Atomic
Last Updated: 25 June 2026⚠️ Do we manage your router? If you have a Reyee or Unifi router which Atomic supplied and Atomic is currently managing, it may be best to open a support ticket and ask us to make the configuration change you have in mind. 🚀 How to set up your router to work on Atomic Welcome...
Connecting IoT devices to WiFi
Last Updated: 13 June 2026Examples of IoT devices that can struggle to connect to WiFi: 🤔 Why some IoT devices won’t connect to WiFi There are various standards for WiFi authentication and most new WiFi routers are dual-band, however, a large number of IoT devices are not compatible with all WiFi standards, causing problems when you try to connect...
Configure a PPPoE Login on a Laptop
Last Updated: 13 June 2026This guide is mostly for Openserve customers who would like to do a cabled speed test directly in the fibre box / ONT using a laptop or PC. This test will rule out problems with the router, which usually handles the PPPoE session. Once you have configured your Atomic PPPoE login on your laptop (see...
Pair Reyee WiFi Mesh Routers
Last Updated: 14 June 2026🛜 How to wirelessly pair Reyee WiFi mesh routers If you need to add an additional Reyee WiFi mesh router to your network, you can do so by using the “pair” or “mesh” button. Here are the steps. 🛜 If your router was reset to factory defaults If you hold down the reset button on...
Set up a Tenda Nova Mesh
Last Updated: 13 June 2026🛜 Tenda Nova Setup Instructions To set up the Tenda Novas, you will need to follow these steps: Download the Tenda WiFi app. Once the fibre line is activated, plug your Fibre ONT into the INTERNET port of a Tenda Nova with an Ethernet cable. This is the LEFT port. Join the WiFi of the...
Samsung TV Issues
Last Updated: 13 June 2026📺 Tips to solve common issues with Samsung TVs Disclaimer: This is anecdotal advice that has worked for us in the past, for official advice, please contact Samsung. 🍿 Built-in Media Player The built-in media player that Samsung provides with their TVs can be a source of frustration. Common issues can include: The solutions to...