Advanced Guides
IPv6
Last Updated: 15 September 2025🚀 Enable IPv6 on your Atomic fibre internet The IPv6 protocol is the default and quickest way to start up a new internet connection in most modern operating systems. Despite not technically needing to use IPv6, if you want to enjoy the benefits and future-proof your network you are welcome to do so. 🤓 Why...
Static IPs
Last Updated: 12 October 2025⚠️ Atomic does not do any CGNAT. 🎯 Get a static IP address for your Fibre Internet We offer a static IP address service, or multiple static IP addresses, on our Home and Business Fibre Internet services on Octotel, Frogfoot, Vumatel and Openserve. Your router will always be assigned the same IP address. Static IP...
iPerf Tests
Last Updated: 29 September 2025🚀 Test your Atomic Fibre Line Health with iPerf We host an iPerf server on our network for Atomic customers. If you have a laptop plugged into your Fibre ONT/CPE the only thing between your device and the iPerf server is your Fibre Network Operator. If the iPerf tests show packet loss, we can ask...
Local Software Mirrors
Last Updated: 17 October 2025🐧 A collection of Mirrors we suggest for Atomic customers 📀 Debian via Fastly via NAPCPT deb.debian.org should be available via Fastly (debian.map.fastlydns.net) with low latency, ~1ms 📀 Debian via Envisage via CINX – IPv6 only Mirror at ADC in Cape Town with low latency, ~1ms 👀 More Please email our support team if you...
Twitch Streaming Relay
Last Updated: 5 October 2025Keep your stream rock-solid with the Atomic RTMP Ingest Relay – a free service for Atomic customers. We currently only support Twitch, but we can add more relays on request. An RTMP relay can handle Twitch, Youtube, Kick, D-Live, Vimeo, etc. 💡 Why use the relay? Streaming directly to Twitch can result in dropped connections...
International City Latency
Last Updated: 23 October 2025We monitor latency to various cities around the world. This guide has details about the monitoring we provide and how you can use a looking glass to troubleshoot incoming international traffic, often useful for gamers or people who work remotely. We monitor latency daily and strive to be the Cape Town ISP with the lowest...
Game Server Troubleshooting
Last Updated: 23 October 2025This guide is for gamers who experience problems such as packet loss, high latency or game disconnects. 🕹️ Advice for Gamers 🔔 Opening a Gaming Support Ticket with Atomic Happy gaming. If you have more advice for gamer customers, please email our support team. 🚀
Packet loss, MTR and Pingplotter
Last Updated: 6 October 2025🔊 Troubleshooting with MTR, Pingplotter and Ping This guide is useful for identifying where extra latency or packet loss occurs. Gamers should take a look at our Advice for Gamers guide – it’s a collection of tips and advice for troubleshooting international game latency issues. Often the solution is to set up more direct peering with game...
Overview of Fibre Troubleshooting
Last Updated: 4 September 2025A collection of things you can do to check your fibre line health. It’s best to do these in the order below. 1. Reboot and stable power Reboot your fibre box, router and WiFi access point(s) and make sure they have stable power. 2. Confirm the status lights on your fibre box are normal Make...
Buffer Bloat and Latency Under Load
Last Updated: 22 October 2025🐢 What is Buffer Bloat? TL;DR: your router has a big buffer queueing ‘bulk’ traffic, which is causing delays in sending ‘interactive’ traffic. Buffer Bloat is when network devices, like routers, store too much data in their buffers, causing high latency and jitter. It happens when large buffers hold packets longer than necessary, especially during...