Frequently Asked Questions
FAQ
Last Updated: 16 July 2026A collection of Frequently Asked Questions. 🌍 How do I see my current public IP? Visit: https://whatismyip.com Or in a terminal: curl -4 ifconfig.io curl -6 ifconfig.io 🕹️ Why does my PlayStation say I have the wrong NAT type and show a slow speed test result? We suggest you don’t trust the PlayStation tests –...
Help Us Help You
Last Updated: 14 June 2026Here are a few things you can do to prepare for when you need technical support. Keep reading – we also share a few ways you can spread the word about your epic internet, run a quick speed test and add reviews to let others know why you’re loving it! 🚨 Prepare for the day...
Contention Ratios
Last Updated: 14 June 2026TL;DR: We don’t have a ‘Contention Ratio’. If you don’t get your full line speed, there is usually a problem with your fibre line. 🤔 What is the contention ratio on our home or business internet services? Contention ratios are an old commercial model. You’ll still see this in some wireless networks where spectrum is...
Speed Test Servers
Last Updated: 14 June 2026TL;DR: Which speed test server should I use? We suggest the Speedtest.net app or the Speedtest.co.za browser-based test. Read our guide about cabled speed tests. ⚠️ Pro Tips 🐢 What not to use Don’t type ‘speed test’ into Google and use that test. Don’t use a browser-based test if you have a fast line –...
Safety and Warnings
Last Updated: 25 June 2026The following is a collection of important advice and things to be aware of. 🚑 Safety ⚠️ Warnings and important tips
DNS and NTP Servers
Last Updated: 29 June 2026🌍 Which DNS servers should I use? Using our default DNS settings is generally the best option: Atomic and Quad9. Your router should learn these via DHCP or PPPoE. Primary: Atomic’s on-net anycast caching DNS servers. This is hosted on two different physical servers for redundancy, and your DNS traffic will automatically route to the...
Recommended Suppliers and Partners
Last Updated: 16 July 2026🧩 IT Support and Cabling These IT support and network cabling companies can usually help with things like installing extra network cabling and troubleshooting problems with your WiFi, PC and laptop, or help fix your printer. Some of them can also help with large cabling projects or if you need fibre cabling extended to a...