🐰 How To Reconnect Your Vumatel Fibre Connection #
If your new home previously had Vumatel fibre installed, reactivating the connection is simple with an “Vumatel reconnection” on our Order form. If everything checks out, your service can be live in just 2-3 business days.You can reconnect anytime – no need to wait for the end of the month. Your first month’s bill will be prorated based on when your service starts.
🔔 What You Need to Know #
For a smooth reconnection, ensure all fibre equipment is intact, powered, and free of line breaks. If the equipment is damaged or missing, Vumatel will schedule repairs, typically resolved within a few business days.
If the previous occupant didn’t cancel their service, we may need a copy of your lease (showing your name and address) to confirm the change with Vumatel. This may slightly delay activation.
Check your Fibre box (ONT/CPE). If you see red lights or notice missing equipment, snap a photo and send it to our Onboarding team. We’ll guide you on the next steps to get you online quickly.
Vumatel contractors will quote and bill directly for any replacement of fibre equipment.
Below are examples of completed Vumatel installations. Vumatel will install an ONT or CPE depending on the fibre technology in your area. An ONT is for GPON, and a CPE is for Active Ethernet. The ONT/CPE and your WiFi router will require two available power plugs and must be close to each other. You can also power the ONT and router with a 12V DC-UPS.
