🧐 What do the lights on your Octotel Fibre Box Mean? #
Curious about the lights on your Octotel Fibre Box? We’ve got you covered! Below, we explain what each light means, how they should look during normal operation, when there is a signal a fault, and the steps to take if there’s a fibre fault.
⚡️ Find your Fibre Box (ONT) #
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| Label | Indicator | Meaning | Action Steps |
|---|---|---|---|
| LAN | 🟢 | Green Blinking: 1000Mbps | No action required |
| 🟠 | Orange Blinking: 100Mbps | No action required | |
| Off | Off: No data connection | Check network cable between ONT and WiFi router is clicked in and the WiFi router is powered on | |
| Internet | 🟢 | Green: Service is up | No action required |
| Off | Off: No connection | Restart ONT, if it stays off, contact support to create a support ticket | |
| ALM | Off | Off: Normal | No action required |
| 🔴 | Red: Fibre Fault | Restart ONT, if it stays off, contact support to create a support ticket | |
| PON | 🟢 | Green: Normal | No action required |
| 🔴 | Red: Fibre Fault | Restart ONT, if it stays off, contact support to create a support ticket | |
| PWR | 🟢 | Green: ONT has power | No action required |
| Off | Off: No power | Check your ONT is plugged in and getting mains/UPS power | |
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| Label | Indicator | Meaning | Action Steps |
|---|---|---|---|
| POWER | 🟢 | Green: ONT has power | No action required |
| Off | Off: No power | Check the power toggle is depressed, and the device is getting mains/UPS power | |
| PON | 🟢 | Green: Service is up | No action required |
| Flashing | ONT is registering to the OLT | If PON light continues to flash, contact support to create a support ticket | |
| Off | Off: No connection | Restart ONT, if it stays off, contact support to create a support ticket | |
| LOS | Off | Off: Normal | No action required |
| 🔴 | Solid Red: Fibre Fault | Restart ONT, if it stays off, contact support to create a support ticket | |
| Flashing | Flashing Red: Fibre Not Connected Properly | Check Fibre Patch Cable, Restart ONT, if it continues to flash, contact support to create a support ticket | |
| LAN | 🟢 | Solid Green: Normal | The connection of Ethernet interface is normal. No action required |
| Blinking Green | Data Flowing | Data is being transmitted over ethernet. No action required | |
| Off | Off: No connection | Check network cable between ONT and WiFi router is clicked in and the WiFi router is powered on | |