🚚 Moving home or office? Here’s how to move your fibre service. #
If you are moving and want to move your fibre service, this guide explains the process to get set up at your new property.
Good to know: As fibre is a physical cable that connects your property, it’s not possible to move the fibre. Each fibre line is considered a separate “service”, so there’s some admin required in arranging the move.
💡 Overview #
✅ Cancel your existing service with Atomic
✅ Sign up for a service at your next place by placing a new order
✅ Ask your landlord or the people moving in to sign up with Atomic so you get a discount on your service
🧩 The Process #
1 – Cancel your existing service #
To cancel your existing service, use the link below. Find your Atomic service ID on your last invoice.
Notice periods differ between fibre networks, so if you want to avoid paying for a notice period that you are not using, let us know as soon as you can and/or get the next tenant/occupant to take over the service.
Cancel your existing service with this link, using your Atomic service ID – https://www.atomic.co.za/order/change-request/
2 – Order fibre at your new property #
Find your fibre network options on our coverage map. Sign up for a service at your new property:
Please keep in mind:
- If you need help figuring out which Fibre Network(s) are available at your new property, please let us know the address, and we will check which fibre options you have.
- If there is an active fibre service in the property already, we will need to sync up your service start date with their end date.
- In some cases, we might need the page of your lease showing your name and address if the previous ISP is not releasing the line in your new property.
3 – Refer the next occupants for discounts #
We would love your help in keeping the line active on our network. Ask your landlord or the people moving in next to take over your old Atomic service. They can reduce upfront fees and have a seamless transition. Have a look at our referral program.
⚙️ Equipment #
👍 At your current property: Please only take your WiFi router and the router power supply, and leave the Fibre Box and the Fibre Box cables and power supply.
👍 At your next property: In your new place, if there is an existing fibre installation, please make sure the fibre equipment (ONT, ATB and Power Supply) is on-site, can be powered on and is not damaged.
Sometimes people will remove the power supply, break the fibre or get the equipment covered in paint or dust. If the fibre equipment is damaged, we will need to arrange a new installation (and there may be extra costs associated with that).
If you are taking the WiFi router that you used for your previous Atomic service with you, you can just plug your WiFi router in, and you should be good to go. There are a few exceptions.