Most customers have an ONT, so this guide will use ONT for the ONT or CPE case.
🚚 How to Move Your ONT #
- Open a support ticket with Atomic to request the ONT move.
- Accept the cost of the ONT move, usually R1500 exVAT.
- Atomic will then open a ticket with your fibre network.
- The fibre network will contact you to arrange a visit and move your ONT.
- Atomic will add the ONT move fee to your next invoice.
💡 Extra Info #
- Fibre networks often view ONT moves as low priority. Some networks can take two weeks to move an ONT.
- Some fibre networks use external contractors. They may quote you on additional work or trunking, depending on how far you need to move the ONT.
🤓 Advanced Option #
It is possible to buy a pre-terminated fibre cable and use it to move the ONT to a different part of the room. You need to make very sure of the connectors on each side of the extension cable before ordering it. The fibre networks will often glue the ONT to a wall, so be careful when removing it. Note: this will probably not work for Vumatel AE lines.
