Get your Frogfoot Fibre line installed #

We’ve put together this guide to make your Frogfoot Fibre installation process as smooth as possible.

This guide includes a lot of information, with some important things for you to do, and think about. We feel that you should rather have too much info than too little at this point. Please make sure to read the points at the end if you’re in a TL;DR mood!

Frogfoot Home Fibre Packages: #

Our Frogfoot home fibre packages are on our website. Please choose an appropriate package and place an order to get the process started.

Routers and settings: #

You can use your own router and configure it yourself – just make sure it is set to DHCP/Dynamic IP. We have most router settings on this page of our website: https://www.atomic.co.za/docs/router-settings/.

If you ordered a router from Atomic, we’ll arrange to configure it and deliver it.

Power for hardware requirements: #

• One is for the ONT device that Frogfoot will install (Optical Network Terminal, equivalent to a fibre modem).
• The other is for your WiFi router.

The Install – How it works: #

In order to power the devices that are being installed, you need to have two 2-prong power adapters in close proximity of each other (these devices are hard-wired together with a network cable).

• The fibre installation is something the Fibre Network Operator (FNO), Frogfoot, handles (not Atomic).
• While the FNOs do many of the installs themselves, they also contract some of the work out to third party contractors.
• You can ask for identification if you want to be sure the team that arrives is from the fibre company.
• Frogfoot will sometimes send a PDF explaining the details about your installation.
• Worth noting that the teams coming into your home, are doing so for the first time, so it is your responsibility to point out hazards and areas you don’t want them to run fibre.
• Depending on your installation difficulty, they will likely be drilling into/through walls, and this means you will need to advise if there are any water mains pipes, electric cables or other hazards where the drilling will take place.
• The first 30m of the installation is covered by the standard installation fee. The installation team will communicate about any additional costs. The Frogfoot team member or 3rd party contractor will quote you directly if any additional costs are required.
• Lifting of paving and repaving is not included in the installation cost. If you have a long driveway or need trenches dug the installation crew will have to quote.
• If you have existing conduits you would like to use they need to be in an excellent state of repair, with no gaps or holes and have a drawstring to pull the fibre cable through. If your conduit is damaged or does not have a drawstring, it cannot be used.
• NB: If you have any issues with the installation taking place, please raise this with the installation team during the installation (if possible) as they are most likely able to deal with your issues then (and to get them to come back in a timely manner can be a challenge).

Tips and tricks to make the installation go smoothly: #

Here is an example of what a Frogfoot installation will look like when completed. The black box on the left is the ONT. The ONT and your WiFi router will require two available plugs and must be close to each other. You can also power the ONT and router with a 12V DC-UPS.

• The first thing you need to think about is where you’d like your router to eventually go (within reason). Bear in mind that both the devices your FNO install and your router need to be within range of a plug. The technicians can help advise on this if you are unsure, or call us for advice.
• Place the fibre ONT in an area where you can easily access it to reboot it.
• Be clear about where you want cables to run and where you want boxes to be attached to your walls. Explain how you want things to look and if you want to hide any parts of the installation. Be explicit, the cables and boxes are not going to be moving after they have been installed.
• If you have a garden or you need the fibre cable to run outside the technicians will need to run trunking pipes for the Fibre to run through. When the technicians run the pipe please check it looks nice before they attach it to your property.
• Please note the install team is limited to using plastic trunking to cover the fibre line outside- lifting of paving and putting it back is not included. They are meant to be in and out in under 2 hours, so if you need special consideration for your installation this will need to be planned beforehand and is not part of a regular installation scope.

How long it takes to actually get onto the internet: #

• In most cases, Frogfoot will make the line live right after the installation.
• You will receive an email and SMS the moment your fibre service is activated.

Recap of key points: #

• Please ensure you are at home during the installation. An adult needs to be at home to instruct the installers and also sign for approval. It’s a bad idea to leave written notes and/or get your domestic helper/child to instruct the installers and approve the installation.
• You should be live the same day, or 1-2 working days after the installation but up to 5 working days, but in very rare occasions or pre-live installations, it might take a little longer.
• You will need two 2-prong power plug points.
• Place the fibre ONT in an area where you can easily access it to reboot it.
• The fibre equipment remains the property of Frogfoot, damage or loss will result in replacement costs. Please leave the fibre boxes and power supply if you move.
• Billing starts once your service is live and you will get your invoice via email at the end of your first month. Any partial month will be billed pro-rata from the day after you are activated.