Frequently Asked Questions
DNS and NTP Server Options
Last Updated: 22 July 2025🌍 Which DNS servers should I use? Most customers use the default DNS settings. Our on-net anycast caching DNS servers and Quad9 hosted at CINX: 4️⃣ IPv4 102.135.240.1 9.9.9.9 6️⃣ IPv6 2c0f:ef18::1 2620:fe::9 You can also configure custom DNS servers. Popular options are: 1.1.1.1 Cloudflare / CPT 8.8.8.8 Google / JHB We suggest Quad9 over...
Octotel Fibre Box Lights
Last Updated: 4 August 2025🧐 What do the lights on your Octotel Fibre Box Mean? Curious about the lights on your Octotel Fibre Box? We’ve got you covered! Below, we explain what each light means, how they should look during normal operation, when there is a signal a fault, and the steps to take if there’s a fibre fault....
Frogfoot Fibre Box Lights
Last Updated: 10 October 2025🧐 What do the lights on your Frogfoot Fibre Box Mean? Curious about the lights on your Frogfoot Fibre Box? We’ve got you covered! Below, we explain what each light means, how they should look during normal operation, when there is a signal fault, and the steps to take if something’s broken. Frogfoot ONT Lights...
Vumatel Fibre Box Lights
Last Updated: 10 October 2025🧐 What do the lights on your Vumatel Fibre Box Mean? Curious about the lights on your Vumatel Fibre Box? We’ve got you covered! Below, we explain what each light means, how they should look during normal operation, when there is a signal fault, and the steps to take if something’s broken. ⚡️ Find your...
Openserve Fibre Box Lights
Last Updated: 4 August 2025🧐 What do the lights on your Openserve Fibre Box Mean? Openserve uses 10+ different models of ONTs on their network. Hey have a guide on their website: Openserve ONT lights guide. ⚡️ Summary ✅ Green PON light indicates a normal link. 🔴 Red PON light or PON light off indicates a problem with the...
