Quick Fibre Guides
Network Outages
Last Updated: 24 July 2025๐ง Is there a network outage? What to do if you suspect there is something is wrong with your internet: 1. First check the Atomic Network Status page – there could be a known outage or scheduled maintenance2. Check the Atomic Telegram Group and/or your neighbourhood chat groups3. Reboot your fibre box and router, check...
Cabled Speed Tests
Last Updated: 29 September 2025โ ๏ธ If you have a 500Mbps or faster line, keep reading all the way to the App-Based Test section below or read our iPerf guide linked below. ๐งฉ Why are cabled speed tests needed? We need cabled speed tests to rule out Wifi related problems and the fibre networks require these tests to open support...
Extending Your Wi-Fi
Last Updated: 24 July 2025๐ How to improve your WiFi Coverage โ 1st prize is always to run Ethernet cables and to add more WiFi Access Points.โ You can also consider using an Ethernet over Powerline kit which uses your existing electricity cabling to extend your network. Keep in mind the quality of your electricity cables will influence the...
Loadshedding Advice
Last Updated: 31 July 2025๐ค Tips for loadshedding โ A DC-UPS with lithium-ion batteries is the best option with the longest lifespan. Pricing usually starts from R400.โ Most DC UPSs are small and include a ~10cm splitter cable so you can power your Fibre box (ONT) and WiFi router for 4+ hours.โ Different devices have different power needs. The...
How to fix a Bridged Line
Last Updated: 12 October 2025โก๏ธ Just give me the short version Problem: A bridged line can happen if your router settings or cabling have changed. We detect this when we see more than one MAC address on your line. Solution: Check that your fibre box (ONT) is directly connected to the WAN port of your router. The WAN port will usually...
How to Report a Problem
Last Updated: 31 July 2025Follow these simple steps to report a fibre problem on Octotel, Frogfoot, Vumatel or Openserve: 1. Reboot your WiFi router and Fibre box. 2. Check the lights on your Fibre box: Octotel – Green PON light?Frogfoot – Green BROADBAND light?Vumatel – F or Fx light on?Openserve – PON light green? 3. If you are having speed...
How to Connect your Router
Last Updated: 24 July 2025๐ค How to Connect your Router โ If you ever need to unplug or move your router, please check your cabling matches this diagram.โ Make sure your routerโs WAN port connects directly to your fibre box (ONT/CPE).โ Configure the WAN port to use DHCP / Dynamic IP (or PPPoE for Openserve).โ Never configure the WAN...
Fibre Box First Aid (ONT / CPE)
Last Updated: 24 July 2025๐กWhat do the lights on your Fibre box mean ๐ด ๐ข โ A quick glance at your fibre box can tell you if you lost connection to the fibre network in your area or if your router is unplugged.โ The most important light is labelled PON or BROADBAND or FX – if this light is...
How to Move Your Fibre Box (ONT / CPE)
Last Updated: 17 September 2025This guide explains how to relocate the fibre box within your home or office. If you would like changes made to the fibre cabling outside your property, please specify that it’s outside and not inside when opening a support ticket. Most customers have an ONT, so this guide will use ONT for the ONT or...
How to Repair the Fibre in your Home or Office
Last Updated: 8 September 2025๐๏ธ Request a repair Open a support ticket with Atomic and then send us a photo of the damage. We’ll ask you to confirm if you are happy with the costs and then open a ticket with the fibre network for you. The fibre network will then contact you to arrange a visit. A fibre...
