Quick Fibre Guides
Extending Your Wi-Fi
Last Updated: 24 July 2025๐ How to improve your WiFi Coverage โ 1st prize is always to run Ethernet cables and to add more WiFi Access Points.โ You can also consider using an Ethernet over Powerline kit which uses your existing electricity cabling to extend your network. Keep in mind the quality of your electricity cables will influence the...
How to Connect your Router
Last Updated: 24 July 2025๐ค How to Connect your Router โ If you ever need to unplug or move your router, please check your cabling matches this diagram.โ Make sure your routerโs WAN port connects directly to your fibre box (ONT/CPE).โ Configure the WAN port to use DHCP / Dynamic IP (or PPPoE for Openserve).โ Never configure the WAN...
How to Report a Problem
Last Updated: 31 July 2025Follow these simple steps to report a fibre problem on Octotel, Frogfoot, Vumatel or Openserve: 1. Reboot your WiFi router and Fibre box. 2. Check the lights on your Fibre box: Octotel – Green PON light?Frogfoot – Green BROADBAND light?Vumatel – F or Fx light on?Openserve – PON light green? 3. If you are having speed...
Loadshedding Advice
Last Updated: 31 July 2025๐ค Tips for loadshedding โ A DC-UPS with lithium-ion batteries is the best option with the longest lifespan. Pricing usually starts from R400.โ Most DC UPSs are small and include a ~10cm splitter cable so you can power your Fibre box (ONT) and WiFi router for 4+ hours.โ Different devices have different power needs. The...
Network Outages
Last Updated: 24 July 2025๐ง Is there a network outage? What to do if you suspect there is something is wrong with your internet: 1. First check the Atomic Network Status page – there could be a known outage or scheduled maintenance2. Check the Atomic Telegram Group and/or your neighbourhood chat groups3. Reboot your fibre box and router, check...
Fibre Box First Aid (ONT / CPE)
Last Updated: 24 July 2025๐กWhat do the lights on your Fibre box mean ๐ด ๐ข โ A quick glance at your fibre box can tell you if you lost connection to the fibre network in your area or if your router is unplugged.โ The most important light is labelled PON or BROADBAND or FX – if this light is...
