What’s New
Since our 2025 article, we saw steady progress in fibre infrastructure rollouts in the Western Cape amid national challenges, reinforcing the Western Cape’s position as one of South Africa’s most connected regions. 2025 marked a year of premium speed breakthroughs with the launch of XGS-PON. WiFi-7 and 2.5Gbps Ethernet technologies became mainstream and good value upgrade options. Octotel remained a standout fibre network operator in the Western Cape. ISP rankings remained mostly the same as in 2025, with only one change in the Top5.
Choosing the Best ISP
Finding the best ISP in the greater Cape Town area can be a challenge with many options to choose from. We suggest you focus on evaluating support levels, reliability and real human customer feedback on platforms like Hellopeter, Google Reviews and Trustpilot.
Choosing an ISP goes beyond price. Look for:
- Reliability — Consistent uptime is essential for remote work, streaming or gaming.
- Customer Service — Fast, human and knowledgeable support—especially valuable for tech-savvy users or gamers.
- Local Focus — A specialist ISP focused on one region means faster installs, personalised attention and superior service levels compared to providers with a national scope.
Fibre Remains the Gold Standard
Fibre internet outperforms older alternatives like DSL, wireless point-to-point and cellular – especially for consistent, high-performance needs.
Key advantages:
- Superior Speed & Low Latency — Fibre delivers blazing-fast, symmetrical speeds (up to multi-gigabit) with ultra-low latency (often 1–3ms on local networks). It crushes DSL in throughput and beats 5G fixed wireless, which can suffer from congestion, interference or variable performance.
- Rock-Solid Reliability — Immune to weather, electromagnetic interference, cable theft, or network overcrowding. In South Africa, fibre stays stable through loadshedding, unlike wireless options that can falter in rain.
- Future-Proof Performance — Easily handles demanding uses like 8K streaming, large cloud uploads, multi-device households, or business-grade remote work.
The Top 5 ISPs in the Western Cape Based on Reviews in 2026
1. Atomic
⭐️⭐️⭐️⭐️⭐️ 5.0/5 Hellopeter, 4.9/5 Google Reviews, 4.8/5 Trustpilot
Atomic tops the Western Cape fibre ISP rankings with 4.9/5+ ratings and 500+ reviews. Fast, reliable, with industry-leading support. Founder-run and fibre-only. Gamer & techie-friendly.
2. Rocketnet
⭐️⭐️⭐️⭐️ 4.02/5 Hellopeter, 4.3/5 Google Reviews, 2.6/5 Trustpilot
RocketNet delivers fast, reliable fibre in SA. Customers appreciate their responsive support and reliability in the Cape Town area.
3. RSAWEB
⭐️⭐️⭐️ 3.44/5 Hellopeter, 4.7/5 Google Reviews, 3.6/5 Trustpilot
RSAWEB has strong Cape Town coverage and good Google ratings. It often ranks #1 for value, ideal for cost-conscious users.
4. Cool Ideas
⭐️⭐️⭐️ 2.66/5 Hellopeter, 3.4/5 Google Reviews, 1.8/5 Trustpilot
Cool Ideas offers a wide range of services and delivers top-tier fibre speeds, with unshaped, uncapped performance great for gaming and streaming.
5. Afrihost
⭐️⭐️⭐️ 1.29/5 Hellopeter, 4.7/5 Google Reviews, 1.3/5 Trustpilot
Afrihost won MyBroadband’s 2025 ISP of the Year with 76% satisfaction. Afrihost offers various internet services, including 5G and web hosting plans.
Detailed Comparison Table
| Hellopeter | Trustpilot | ||
| Atomic | 5.00 | 4.9 | 4.8 |
| Rocketnet | 4.02 | 4.3 | 2.6 |
| RSAWEB | 3.44 | 4.7 | 3.6 |
| Cool Ideas | 2.66 | 3.4 | 1.8 |
| Afrihost | 1.29 | 4.7 | 1.3 |
| Axxess | 1.36 | 4.5 | 1.4 |
| Vox | 2.30 | 3.5 | 2.5 |
| Webafrica | 1.09 | 4.5 | 4.2 |
| Vanilla | 1.00 | 4.4 | – |
| MWEB | 1.08 | 3.8 | 1.1 |
Note: Scores out of 5. Data from January 2026. Rankings are based on publicly available customer review scores from Hellopeter, Google Reviews and Trustpilot. We used the average of Hellopeter and Google scores to create the ranking, as not every ISP had a Trustpilot score. This article is published by Atomic Access using independently verifiable review data.
The #1 Company on Hellopeter
Below we list the Top 5 companies on the Hellopeter platform overall as of 24 January 2026. We only display companies with 10/10 Trustindex scores. Internet & Telecoms is currently the leading category for customer service.
Atomic is ranked #1 on Hellopeter across all business categories as of January 2026!
| Category | Star Rating | NPS | Trustindex | Reviews in last 12 months | |
| Atomic | Internet & Telecoms | 5.00/5 | 100 | 10.0/10 | 95 |
| Vander Host | Internet & Telecoms | 5.00/5 | 100 | 10.0/10 | 48 |
| FDC Group | Financial Services | 4.99/5 | 94 | 10.0/10 | 122 |
| Progenix | Retail | 4.98/5 | 100 | 10.0/10 | 58 |
| DC Experts | Financial Services | 4.97/5 | 80 | 10.0/10 | 714 |
Best ISP in Cape Town and the Cape Winelands
In our always-connected world, your ISP is more than just a utility – it’s the foundation for productive work, effortless streaming, lag-free gaming and smooth remote meetings.
Atomic is the standout choice in 2026, delivering near-perfect customer satisfaction based on customer reviews across all the major review platforms!
Check if you have fibre coverage and join Atomic today!
