Onsite Support

We help Atomic customers get the most out of their fibre internet service. Our team is ready to assist when face-to-face support is the best way to resolve a problem.

We’ll arrange an appointment to visit your property where we’ll identify and resolve fibre line problems or assist in improving Wifi coverage and speeds.

Please email onsite@atomic.co.za and we’ll get in touch to schedule an appointment.

Pricing

• Call-out fee: R750, includes first hour of work
• Hourly rate: R750, if more than an hour is spent on site
• Hardware: quoted and invoiced as needed

Standard Services 

• Fibre line health check
• Wifi survey & channel scan
• Installation of an additional Wifi access point
• Configuration and testing of routers and Wifi access points

Please Note

• Onsite support is only offered to existing Atomic customers
• Onsite support costs can be added to your Atomic invoice
• Onsite support is not included in your standard monthly fibre internet service
• If there is a long travel time extra travel costs may need to be added
• Configuring unfamiliar devices can take more time (not supplied by Atomic)
• Pricing can change
• Pricing includes VAT