On-Site Services

Our on-site services are designed to provide additional support to our customers, complementing our fibre line services. We’ll arrange an appointment to visit your property where we’ll identify and resolve fibre line or Wifi issues you may be experiencing.

Standard Pricing and Service Details

• Call-out fee: R750, includes first hour of work
• Hourly rate: R750, if more than an hour is spent on site
• It usually takes two business days to arrange a visit
• If there is a long travel time extra travel costs may need to be added
• Hardware will be quoted and billed separately
• There can be delays in sourcing hardware if it’s a non-standard item
• The work can be added to your Atomic invoice
• These costs may change
• Prices include VAT

Cost Estimate for adding/replacing a Wifi device

• Wifi6 Access Point (hardware): R970
• Configuration and testing: R375 (based on hourly rate above)
• Please note: these are purely estimates to help you decide if you would like a quote

If you need on-site help, please email onsite@atomic.co.za – we’ll get in touch to schedule an appointment.

Please note that travel, labour, and hardware costs for on-site services are not included in your Atomic fibre line service. You can review what is included in your monthly service fee on our Scope of Services page.

Fill out an on-site services mandate here.

View our on-site terms and conditions here.