On-Site Support

Get Expert On-Site Support ๐Ÿš€

Our On-site team provides additional support to Atomic customers, complementing our fibre line services. Weโ€™ll arrange an appointment to visit your property where weโ€™ll identify and resolve fibre line problems or assist in improving Wifi speeds.

Please email onsite@atomic.co.za and weโ€™ll get in touch to schedule an appointment.

Pricing

  • Call-out fee: R750, includes first hour of work
  • Hourly rate: R750, if more than an hour is spent on site
  • Hardware: quoted and invoiced as needed

Standard Services 

  • Fibre line health check
  • Wifi survey & channel scan
  • Installation of an additional Wifi access point
  • Configuration and testing of routers and Wifi access points

Please Note

  • On-site support is only offered to existing Atomic customers
  • On-site support costs can be added to your Atomic invoice
  • On-site support is not included in your standard monthly fibre internet service
  • If there is a long travel time extra travel costs may need to be added
  • Configuring unfamiliar devices can take more time (not supplied by Atomic)
  • Pricing can change
  • Pricing includes VAT

Our Mission

We help Atomic customers get the most out of their fibre internet service. Our team is ready to assist when face-to-face support is the best way to resolve a problem.

We generally don’t spend more than 2 hours on site per visit. We focus on fibre line and Wifi troubleshooting.

For large or complex projects, we typically connect you with trusted networking and cabling contractors. We can help design a specification and ensure the work meets high standards.

We are #1 in Google and Hellopeter ratings!โ€‹

Most of our customers joined because of word of mouth and epic reviews.

Atomic has an overall customer review score of over 98% with 500+ reviews. Read a few of our epic Google and Hellopeter reviews.

4.9/5

250+ Reviews

4.9/5

110+ Reviews

MyBroadband best ISP trophies

4 x Top Ranked

4.8/5

60+ Reviews

5/5

60+ Reviews