On-Site Support

Get Expert On-Site Support 🚀

Our On-site team provides additional support to Atomic customers, complementing our fibre line services. We’ll arrange an appointment to visit your property where we’ll identify and resolve fibre line problems or assist in improving Wifi speeds.

Please email onsite@atomic.co.za and we’ll get in touch to schedule an appointment.

Pricing

Call-out fee: R750, includes first hour of work
Hourly rate: R750, if more than an hour is spent on site
Hardware: quoted and invoiced as needed

Standard Services

Fibre line health check
Wifi survey & channel scan
Installation of an additional Wifi access point
Configuration and testing of routers and Wifi access points

Please Note

On-site support is only offered to existing Atomic customers
On-site support costs can be added to your Atomic invoice
On-site support is not included in your standard monthly fibre internet service
If there is a long travel time extra travel costs may need to be added
Configuring unfamiliar devices can take more time (not supplied by Atomic)
Pricing can change
Pricing includes VAT

Our Mission

We help Atomic customers get the most out of their fibre internet service. Our team is ready to assist when face-to-face support is the best way to resolve a problem.

We generally don’t spend more than 2 hours on site per visit. We focus on fibre line and Wifi troubleshooting.

For large or complex projects, we typically connect you with trusted networking and cabling contractors. We can help design a specification and ensure the work meets high standards.