Atomic Contact Details
How to contact us via phone, email or chat app 💬
Contact Details
Department
Contact details
🙋♂️ Sales
Sales and general enquiries
Monday-Friday
Email: 09:00-17:00 sales@atomic.co.za
Phone: 09:00-17:00 021 300 5046
Chat: 09:00-17:00 WhatsApp / Telegram
We aim to reply same business day or next business day.
👷♀️ Onboarding
Order tracking, activations, router shipments
Monday-Friday
Email: 09:00-17:00 onboarding@atomic.co.za
Phone: 09:00-17:00 021 300 5046
Chat: 09:00-17:00 WhatsApp / Telegram
Fibre networks usually only operate Mon-Fri 0900-1700, but we can try to help outside of those hours.
🧾 Accounts
Billing and account status enquiries
Monday-Friday
Email: 09:00-17:00 accounts@atomic.co.za
Feel free to email accounts or reply to the email with your last invoice.
We aim to reply same business day or next business day.
🤓 Support
Fibre support
Monday-Sunday & Public Holidays
Please open a support ticket or ask a question (AI Assistant trained on our support guides).
⚠️ Fibre network operators are generally closed on Sundays and Public Holidays.
Monday-Friday
Phone: 08:00-18:00 021 300 5046
Chat: 08:00-18:00 WhatsApp / Telegram
Saturday: 09:00-14:00 – contact details as above
🤖 AI Assistant
24/7 Sales & Support
Ask a question – Read about our AI Assistant’s features.
⚠️ Please note, if you DM a staff member, or make use of staffs personal numbers, the above timelines do not apply. Please use the official channels above.