Quick Fibre Guides
How to Connect your Router
Last Updated: 30 October 2024π€ How to Connect your Router β If you ever need to unplug or move your router, please check your cabling matches this diagram. β Make sure your routerβs WAN port connects directly to your fibre box (ONT/CPE). β Configure the WAN port to use DHCP / Dynamic IP (or PPPoE for Openserve). β Never...
How to Report a Problem
Last Updated: 30 October 2024π€ How to report a problem Follow these simple steps to report a fibre problem on Octotel, Frogfoot,Β Vumatel or Openserve: 1οΈβ£ Reboot your WiFi router and Fibre box 2οΈβ£ Check the lights on your Fibre box: Octotel = Green PON light? Frogfoot = Green BROADBAND light? Vumatel = F or Fx light on? Openserve =...
Fibre During Loadshedding
Last Updated: 10 December 2024π€ Fibre During Loadshedding β A DC UPS with lithium-ion batteries is the best option with the longest lifespan. Pricing usually starts from only R400. β Most DC UPSs are small and include a ~10cm splitter cable so you can power your Fibre box (ONT) and WiFi router for 4+ hours. β Different devices have...
Network Outages
Last Updated: 5 December 2024π§ Is there a network outage? π€ If you suspect something is wrong with your internet: 1οΈβ£ First check the Atomic Network Status page – there could be a known outage or scheduled maintenance 2οΈβ£ Check the Atomic Telegram Group and/or your neighbourhood chat groups 3οΈβ£ Reboot your fibre box and router, check your cabling...
WiFi First Aid
Last Updated: 30 October 2024π€ WiFi First Aid π Before we start, note: 2.4GHz WiFi is limited to around 50Mbps. If you are experiencing slow WiFi speeds, try these 4 steps: 1οΈβ£ Reboot your WiFi router and fibre box. Check all your cables are clicked-in. 2οΈβ£ Check your WiFi signal strength (WiFi icon on your laptop or phone) 3οΈβ£...
Extending Your Wi-Fi
Last Updated: 10 December 2024Extending your Wi-Fi π 1st prize is always to run Ethernet cables and to add more WiFi Access Points. β You can also consider using an Ethernet over Powerline kit which uses your existing electricity cabling to extend your network. Keep in mind the quality of your electricity cables will influence the link quality and...
Lights On Your Fibre Box
Last Updated: 30 October 2024What do the lights on your Fibre box mean π‘π΄π’ β A quick glance at your fibre box can tell you if you lost connection to the fibre network in your area or if your router is unplugged. β The most important light is labelled PON or BROADBAND or FX – if this light is...
